Total Quality Management

Practical TQM implementation including Continual Process Improvement

Total Quality Management (TQM) has many different meanings and interpretations. A simple definition, valid in many situations is:

  • Total Quality Management is a continual strive for improvement involving all personnel understanding their customers’ requirements, understanding their work processes, and being equiped and supported to measure and improve performance.

TQM implementation raises many questions:-

  • How do we begin?
  • What are the first steps?
  • How should we organise for TQM?
  • Who should be involved?
  • What training is required?
  • How much will it cost?
  • How long will it take before we see results?
  • How will we know if it is working?
  • If we start a programme, will it last?
  • Why is our programme not delivering results?

A logical, structured, easily understood approach is essential to provide meaningful answers and to establish firm foundations on which to build a successful programme. Clark Quality can provide the answers for your business, including help with organisation, training and ongoing programme support.

Training and advice on process improvement, an essential element of TQM, is also available from Clark Quality.

Contact Clark Quality for an effective Total Quality Management programme.